How do I schedule an appointment?
There are a few different ways to schedule an appointment. Please choose the most convenient option for you.
If you are a new client, you may schedule your complimentary consultation or your initial appointment by:
Accessing the client portal as a new client;
Visiting the contact page and filling out the short form; or
outreaching to our administrative assistant or directly to your desired provider by calling (470) 231-5355.
If you are an existing client, please outreach to your provider either by telephone or via the client portal secure messaging system. You may also use the client portal to schedule a new appointment or reschedule an existing appointment.
What will my first session be like?
In order to help you decide if our services and providers are a good fit for you, we offer a 20 - 30 minute complimentary consultation that may be held via telephone or in-person. This initial interaction will give you an opportunity to ask any questions you may have about our practice and treatment options.
After your consultation, you will schedule your first appointment directly with your provider. Each provider maintains their schedule independently.
Prior to your first appointment, we kindly ask that you complete our new client information packet and consent form. HWP is a paperless office, therefore, these forms will be sent to you via the client portal.
The first session will be a process of getting to know you and what you are hoping to get out of your sessions. Your provider will gather relevant information throughout the session by asking you questions. You may share as much as you feel comfortable. Towards the end of your session, you and your provider will work together to make a plan to address your goals.
It is completely normal to be nervous. After all, anything new and unknown can be a bit anxiety-provoking. However, most clients report that they feel a great deal of relief at the end of their first session.
Do you accept my insurance?
Managed care companies were created to “manage” and contain escalating health care costs. Their bottom line is to reduce costs and raise profits; it is not to increase the quality of care professionals provide or your quality of life.
Managed care companies often choose to limit what services are offered, can restrict what is discussed in session, and may decide which clients can be seen and for how long.
Typically only those services deemed medically necessary, which is defined as being literally about life and death and the treatment of illness, are covered. This means that they require a diagnosis of mental illness. This diagnosis remains on your record.
HWP is solution-focused on quality of life and personal goals.
Our work focuses on prevention, exploration, and personal growth rather than simply survival. Therefore, we have chosen to remain a concierge practice. This means that you pay out of pocket for our services and we provide you with the necessary paperwork (a “superbill”) to submit to your insurance provider for reimbursement if you so choose to.
Be aware that should you choose to submit a superbill, you are releasing medical information that is protected by law. This means you are waiving some of your rights to privacy and confidentiality.
Are these services confidential?
Your provider will always keep everything you say to him or her confidential, with the following exceptions:
You direct your provider to tell someone else and you sign a “HIPAA Authorization and Release of Information” form;
Your provider determines that you are a danger to yourself or to others;
You report information about the abuse of a child, an elderly person, or a disabled individual who may require protection; or
Your provider is ordered by a judge or by law to disclose information.
If such situation arises, your provider will make every effort to fully discuss it with you before taking any action and will limit disclosure to what is necessary.
What should I do if I'm experiencing a mental health emergency?
HWP is considered an outpatient facility, and we are set up to accommodate individuals who are reasonably safe and resourceful. We do not carry beepers nor are we available at all times. Generally, providers will return phone calls within 24-48 hours. If you have a mental health emergency, we encourage you not to wait for a call back, but to do one or more of the following:
Call Behavioral Health Link/GCAL: 1-800-715-4225 or other crisis hotline;
Call Ridgeview Institute at 770.434.4567 or local hospital;
Call Peachford Hospital at 770.454.5589 or local hospital;
Call Lifeline at 1-800-273-8255 (National Crisis Line);
Contact Lifeline Chat at www.suicidepreventionlifeline.org/Default.aspx;
Call 911; and/or
Go to the emergency room of your choice.